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Job description

Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.

Expect every day to be different and fast moving, as you face both routine and complex service requests for a wide range of software and hardware issues. Working through our responsive management platform will make managing calls and documenting communications a snap.

The day may start on a Help Desk request setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night. You wrap the day migrating a domain controller from Server 2008 to 2019.

It all comes along with the territory as we continue to provide the Gold Standard in I.T technical support and unbeatable customer satisfaction to a growing customer base.

What’s in it for you?

  • You will be paid well, treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.
  • And not only will you be paid for every hour you put in, but you will be given a defined path to advancement with compensation increases in line with your performance.
  • We will work to provide you the knowledge transfer and support to learn new business processes. You will also build relationships with our customers that will ensure a smooth transition to our team and long-term success.

You see, around here we do not just talk about "Work/Life Balance" we live it.

Here’s A Few Things You Will Like

  • Great compensation
  • 3 Weeks Vacation
  • Work directly with the business owners
  • Small culture
  • A defined career path and the full support you need to realize it
  • Flex/Scheduling
  • Financial support for professional certifications
  • Health, Dental Benefits
  • Mileage reimbursement
  • Annual Performance Bonuses

Here's A Few Things You Will Not Miss

  • Politics
  • Being micro-managed
  • Unrealistic expectations
  • Being overworked, used up and burned out

Essential Qualifications

Minimum of FIVE years working in an I.T Support role to include both Help Desk & Desktop responsibilities for a wide range of hardware and software issues.

Excellent customer service skills, including spoken and written communications. Strong logic, analytical, troubleshooting, and resolution skills in these areas

  • Windows Workstations
  • Windows Servers
  • Office 365
  • Office 2013 and above
  • Firewall and router traffic
  • Cyber-Security
  • Data Backup/Recovery
  • Printers

Desired Qualifications

  • 2+ Years working in Managed Services
  • CompTIA or Microsoft certifications
  • VoIP
  • Managed Cloud
  • VLAN
  • Microsoft Azure
  • Next generation AV Protection

Like What You See?
Reply to the ad with a cover letter and resume.

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Job Type: Full-time
Salary: $60,000.00-$75,000.00 per year

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