We are happy to have you onboard and look forward to working with you and your organization. By now we have assembled your onboarding team and scheduled a technical kick off meeting. In the meantime, this site is to make it easy to capture basic information and provision our management tools so we are ready for the onboarding team. Once this is complete your onboarding team can get to work! Please review the below FAQs so you know how to submit IT support request. We are here and ready to help you right away!
FAQ
How do I access the DataStream Helpdesk if I need IT support?
If you need support we are here to help. The most common way is to email support@dsnets.com and a service request will be create. This support method is used for non-critical issues.
How do I get support if I have an urgent IT related issue?
If you have a support request that is urgent ALWAYS call our office at (250) 929-0744. A tech will be able to respond right away. Phone calls take priority over the email queue. So always call if you need help right away!
What happens if I need afterhours support?
Always call (250) 929-0744 if you need immediate assistance. We always have an on call support technician available to handle your urgent IT support request 24/7/365. If you request is not urgent we ask that you email support@dsnets.com.
What are DataStream’s business hours?
We are open from 8:30am to 5:00pm
How do I know if my IT request is urgent?
If you can not do your job or it is preventing you from working it may be considered critical. Please use common sense and ask yourself can it wait till tomorrow or is the impact too great.
